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PHOENIX (AZFamily) — A Scottsdale man who built a business helping content creators make money on Facebook took Meta, the parent company of Facebook, to small claims court after he says his clients’ accounts were repeatedly and inappropriately flagged.
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Building a business on Facebook growth
De’Leioun Jackson studied how Facebook works and figured out how to turn content into money. In 2022, the Scottsdale father created a business called Critical Content, focused on helping creators monetize their own Facebook pages.
“So people like Jason Derulo, a huge client, a huge celebrity. We took his page from 40 million views to 2.6 billion views in 30 days,” Jackson said.
Jackson said those additional views mean more money, citing about $118,000 in that case.
“When you’re able to access the right networks and you’re able to grow like that, that’s what made our company so valuable,” Jackson said. “When I say it’s life changing, it’s life changing.”
Accounts flagged for inauthentic engagement
Last year, the accounts Jackson’s company helped work on started getting flagged for inauthentic engagement. Jackson said the page would stop making money and he had to verify his identity.
“I would get the same error every single time. It would go green and say, you earn again and then error once again,” Jackson said.
“After multiple times, they reach out to support. They don’t offer support. They removed the support button,” Jackson said.
Jackson said the issue was affecting his business and his clients. He said if they could not post, they could lose followers and income.
“I had no choice but to go to court because it’s the only way I could sit down with Meta,” Jackson said.
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Jackson takes Meta to court
In September 2025, Jackson took Meta to small claims court. Four months later, a judge sided with Jackson. Meta was ordered to pay $5,000, the maximum amount he could receive.
Asked if the issue is still one he experiences on a regular basis, Jackson said, “Yeah, I mean, I’m still dealing with it. Still dealing with it.”
Meta has since acknowledged the issue, saying its AI mistakenly flagged and disabled legitimate profiles.
Asked if he plans to take civil action against Meta, Jackson said, “Yes, because at this point it’s just like, once again, I built something that was amazing and it wasn’t just a life changer for me.”
Meta responds
Questions were sent to Meta about Jackson’s situation and what the company is doing to address the issue. There has been no response. Meta has publicly said it stands by its use of AI, saying newer models are doing a better job.
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