Arizona AG demands action on broken A/C from Glendale apartments

GLENDALE, AZ (AZFamily) — A day after Arizona’s Family spoke with residents frustrated over broken air conditioning, state officials are now demanding action from management of a West Valley apartment complex.

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Arizona Attorney General Kris Mayes sent a formal letter Wednesday to Asset Living, LLC and Spectra West Apartments in Glendale demanding that the complex repair A/C systems.

“We are in the middle of extreme summer heat with temperatures climbing to over 110 degrees across the metro-Phoenix area,” said Attorney General Mayes. “It is unacceptable for residents to be without proper cooling in this dangerous weather.”

Mayes’ letter cited news coverage and consumer reports that indicated most, if not all, residences at the complex do not have functioning A/C, and indoor temperatures are reaching 100 degrees.

Arizona’s Family spoke with several residents Tuesday who were frustrated over the high indoor temperatures and lack of maintenance.

READ MORE: Arizona lawmakers propose indoor temperature protections for renters

State outlines demands

In her cease and desist letter, Mayes demanded the following actions from management:

  • Full repair of air conditioning systems in all units by a licensed technician no later than 5 p.m., Friday, July 10, with written proof of compliance submitted to the Attorney General’s Office.
  • Interim relief for affected tenants — including portable air conditioning units capable of cooling units to 82 degrees or below, or alternative housing for residents at no cost to them until repairs are complete.
  • Preservation of all records related to maintenance requests, the air conditioning system and marketing materials dating back to May 2024.

Tenants who have been affected by unsafe housing conditions were urged to contact the Arizona Attorney General’s Office to file a complaint.

Asset Living said Wednesday in a statement that it will end its management agreement with Spectra West Apartments after giving ownership a week to fix problems, which they didn’t. The company is now coordinating with the City of Glendale to ensure a smooth handoff.

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First Alert Weather Days are continuing in the Valley on Wednesday and Thursday for extreme heat, with highs peaking near 115 degrees.

Asset Living has provided ownership with a seven-day notice to cure issues under the current management agreement. Following that period, Asset Living has notified ownership of its intent to terminate the management relationship and will no longer serve as the management company for Spectra West Apartments.

Asset Living has made every reasonable effort to uphold the high standards of service, maintenance, and resident care that guide our approach across every community we manage.

At this time, Asset Living is fully cooperating with the City of Glendale to help facilitate a smooth and orderly transition that prioritizes resident well-being and continuity of operations. Our focus remains on working collaboratively with the city and all appropriate parties to support the community throughout this process.

Asset Living spokesperson

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