{"id":725,"date":"2026-05-22T09:33:21","date_gmt":"2026-05-22T09:33:21","guid":{"rendered":"https:\/\/tucsonmovingreport.com\/?p=725"},"modified":"2026-05-22T09:33:21","modified_gmt":"2026-05-22T09:33:21","slug":"florence-fisherman-waits-7-months-for-ups-insurance-payout-after-lost-fly-rod","status":"publish","type":"post","link":"https:\/\/tucsonmovingreport.com\/?p=725","title":{"rendered":"Florence fisherman waits 7 months for UPS insurance payout after lost fly rod"},"content":{"rendered":"
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FLORENCE, AZ (AZFamily)<\/b> \u2014 A Florence man\u2019s prized fly rod vanished during a UPS shipment, and it took seven months and help from On Your Side to get his money back.<\/p>\n

Read more Video shows smash-and-grab at Tempe card shop; thousands in Pok\u00e9mon cards stolen<\/a><\/p>\n

John Bustraan has been fly fishing since he was 14 years old.<\/p>\n

\u201cMy uncle was a fly fisherman. And he introduced me to it, and I got hooked,\u201d Bustraan said.<\/p>\n

Bustraan had a Sage fly rod, which he said is one of the top two or three manufacturers in the world.<\/p>\n

\u201cSuper quality. I mean, when you fish with them, when you fish with the fly rod, you want that smooth cast,\u201d he said.<\/p>\n

The tip of the fly rod broke, but Sage has a lifetime warranty. Bustraan had to ship the fly rod to Washington for repairs.<\/p>\n

\u201cI went to the UPS store and I didn\u2019t have the right packaging. So I had them package it, and then I insured it and they sent it off,\u201d he said.<\/p>\n

The UPS Store packed the rod and shipped it to Bainbridge Island, Washington. But by the time it got to Bremerton, the rod had disappeared. The shipping package was empty.<\/p>\n

Bustraan had paid for $1,000 of insurance. He contacted UPS to get reimbursed.<\/p>\n

\u201cThey said, well, we need to have a picture of it and a receipt, a sales receipt that you bought it. Well, you know who keeps sales receipts? And I couldn\u2019t take a picture of it because it was gone,\u201d Bustraan said.<\/p>\n

Read more Ex-girlfriend of boy band member charged with trying to hire a hitman to kill him<\/a><\/p>\n

That was in October. Bustraan said for five months he reached out to UPS repeatedly, asking for his money, but he heard nothing back.<\/p>\n

\u201cThere are times that I was kind of, just let it go. But my wife said, no, that\u2019s not the right thing to do,\u201d he said.<\/p>\n

Bustraan contacted On Your Side. On Your Side reached out to UPS, and they vowed to get to the bottom of it.<\/p>\n

It took months and repeated emails and phone calls from On Your Side and from Bustraan. But seven months after they lost his fly rod, UPS sent Bustraan his money and refunded the cost of his insurance.<\/p>\n

See a spelling or grammatical error in our story? <\/i>Please click here to report it<\/i>.<\/i><\/p>\n

Do you have a photo or video of a breaking news story? Send <\/i>it to us here<\/i> with a brief description.<\/i><\/p>\n

Read more Florida biologist fired over Charlie Kirk post after his death wins $485,000 settlement<\/a><\/p>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

A Florence man\u2019s prized fly rod vanished during a UPS shipment, and it took seven months and help from On Your Side to get his money back.<\/p>\n","protected":false},"author":1,"featured_media":724,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-725","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interesting"],"yoast_head":"\nFlorence fisherman waits 7 months for UPS insurance payout after lost fly rod - Tucson Moving Report<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tucsonmovingreport.com\/?p=725\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Florence fisherman waits 7 months for UPS insurance payout after lost fly rod - 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